Jill Erickson


Regional Customer Service Coordinator, East Coast

"Learn from yesterday, live for today, hope for tomorrow." - Albert Einstein

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Tell us about your role at TRI: 
-    Serve as main point of contact for customers  
-    Identify and anticipate needs 
-    Problem solve for customers as issues arise 
-    Communicate and follow-up on a regular basis  
-    Handle all documentation request 
-    Process orders per customer specific requirements 
-    Import/Export paperwork

Tell us a little about your family:
I live in Seattle, WA with my Husband James and my two mini-dachshunds, Dirk & Otto. I have 2 brothers, 1 sister, a brother in law, and 2 sister in laws - spread out around the country: Washington, California, Texas, Minnesota & Minneapolis.  My youngest sister in law just found out she will be attending college in Europe next year (how exciting).  I have a 16 year old nephew, a 11 year old niece, and twin nephews who are about to turn 5!

About your education or experience:
I attended Gonzaga University as a Freshman, and then transferred to Washington State University (Go Cougs) for the rest of my education.  I graduated in 2005 with a Bachelor of Arts in Communication with an emphasis in Advertising.
I have worked for TRI for 8.5 years (with a small 6 month hiatus in the middle).  I started out as a customer service representative for multiple salesmen, and now have worked 1:1 with Rich Mac for the last (almost) 7 years.

What sort of hobbies do you have?
Crafting, Bowling, Movies, Hiking, Kickball, Cooking, Travel, Golf (even though I stink at it - like really badly).

What is your favorite thing about working at TRI?
The people!  I love the people that I work with, but also love the customers & vendors that I have gotten to know over the years.  I am really lucky to work with such fantastic individuals.

What would you like people to know about you?

Other than appearance, what is the first thing that people notice about you?
That I LOVE to talk!

How do you typically spend your leisure time?
I try and spend my free time with my friends and family.  My girlfriends and I try to get away on "ladies weekends" as often as possible!  Other than that my husband and I love to explore new areas... whether that be a neighborhood we have never walked through, to a drive over the border to Canada to explore another country.

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